Each item has an estimate of the delivery time in the product description beside the product picture.

If "Next Day Delivery" is not offered beside a product, please call or email us - we may be able to help.

If you select "Next Working Day Delivery", any orders placed by the deadline shown will be delivered on thenext working day. Orders placed over the weekend will be delivered Tuesday. Whilst we endeavour to ensure delivery times are met please note that circumstances beyond our control may sometimes delay arrival. In the event of a late delivery, we will of course refund any additional charge you have paid for next day delivery, however, late delivery does not of itself entitle you to cancel your order.

Additional Next Day Delivery charges (when a delivery attempt is made on time) cannot be refunded if you decide to return the goods.

Some products are marked "Same day despatch by first class post". Royal Mail say that 90% of first class post deliveries will arrive next day and this matches our experience. Larger orders for first class post items may be sent by carrier to ensure reliable delivery.

We have several warehouses. If you have bought more than onedifferentitem your order may occasionally be sent in multiple packages and delivered separately. This means you will receive your purchase as quickly as possible. Please check the individual product descriptions on the website to see delivery speeds for each item.

If you want to order more than one product and Next Day Delivery is not available on each product, we may not be able to deliver everything next day. To ensure that you get your Next Day order on time, please place two separate orders.

Out of stock items- If one item is described as "out of stock", please make 2 separate orders if you require the in-stock items delivered immediately.

If the goods are left without a signature, we must be notified of any damages or shortages within 24 hours of the delivery taking place.

Normally the delivery does not require a signature, however if you would prefer to sign for your goods then please state this in the "Delivery Instructions" section during the checkout process when placing your order.

Orders may be delivered on a lorry. If your premises have any access problems for large vehicles, please contact us to discuss anddo not just leave a note in the delivery instructions. Otherwise we will assume that you authorise us to leave your order at our carrier's discretion at a nearby location.

You can track your order via our order tracking page.

If you refuse to accept an order from our carrier, you may be responsible for any additional carrier costs, including the cost of returning the items to us. If you are refusing the order simply because you have changed your mind, you will be responsible for the costs of returning the goods unless we have given you a cancellation number. If you are refusing the goods because you believe they are damaged, please contact us urgently and we will advise you accordingly.

If you've ordered more than one item, please thoroughly check the contents of your delivery and associated packaging to compare it with our packing note to ensure that all goods have arrived. You must notify us by email or phone within 24 hours if something hasn't arrived. Note that if you've ordered more than one item, we may send by separate carriers.

We do of course make every effort to ensure that your order will arrive within the delivery times shown on the website. Unfortunately, on rare occasions this may not always be possible. Should your order fail to arrive when expected, please contact us immediately and we will do our best to resolve any problems (please note that our liability does not extend to providing compensation for late or failed deliveries). We make every reasonable effort to ensure that your order meets - and hopefully exceeds - your expectations. Of course, in rare cases things can sometimes go wrong and we will always do everything we can to rectify any problems in a quick and satisfactory manner. However, please note that we cannot be held responsible for any resulting additional expense you may incur unless with our prior written agreement.

Occasionally, time delays with "Made to Order" items may occur. We will do our best to get bespoke orders completed and delivered within the estimated time scale. However, problems do occasionally arise that cause delays in the manufacture and delivery of "made to order" items. This does not entitle you to cancel the order, therefore we cannot accept that "time is of the essence" in "made to order" or "bespoke" situations.

If you cancel an order before despatch, we will give you a cancellation number which you should retain in the event of any subsequent query. That number is your proof that you have cancelled the order in time to prevent it being despatched. If you don't have a cancellation number and you refuse to accept an order from our carrier that has been correctly supplied, we will need to deduct the cost of returning the items from any refund that we make.

Only products that are sentSAME DAY DESPATCHby First Class Post can be delivered by Royal Mail to a BFPO address. Any other products cannot be sent to BFPO addresses, but we can deliver them to any alternative mainland UK address for you.

The installation service we offer is an introductory service and will be carried out by a 3rd party installer. Installation is not covered by the manufacturers warranty.